Refund policy

# Refund Policy — paste into Shopify Admin > Settings > Policies > Refund policy

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<h2>Return Policy</h2>
<p>Thank you for shopping with <strong>Filled with Love Gifts</strong>! Please read our return policy carefully before placing your order.</p>
<h3>Our Policy in Short</h3>
<p>Every basket is <strong>handmade to order</strong> and contains <strong>perishable treats</strong>, so <strong>all sales are final</strong> — we cannot accept returns or exchanges for change of mind. However, if your order arrives <strong>damaged</strong> or we make a <strong>mistake</strong>, we will always make it right. Details below.</p>
<h3>Final Sale Items (Not Returnable)</h3>
<ul>
<li>All custom and made-to-order gift baskets</li>
<li>All baskets containing perishable treats (cookies, candy, cocoa, and more)</li>
</ul>
<p>These items are created fresh just for you and cannot be resold, which is why all sales are final.</p>
<h3>Damaged in Transit — Replacement or Full Refund</h3>
<p>If your gift arrives damaged, you are covered. Here is what to do:</p>
<ol>
<li>Contact us <strong>within 7 days of delivery</strong>.</li>
<li>Email photos of the damage to <a href="mailto:filledwithlove77441@gmail.com">filledwithlove77441@gmail.com</a> or text <a href="tel:8323704857">832-370-4857</a> with your order number.</li>
<li>We will send you a <strong>replacement</strong> or issue a <strong>full refund</strong> — your choice.</li>
</ol>
<p>You do <strong>not</strong> need to ship the damaged item back to us.</p>
<h3>Wrong or Missing Items — We Fix Our Mistakes</h3>
<p>If we send the wrong basket or something is missing from your order, contact us <strong>within 7 days of delivery</strong> and we will fix it immediately with a replacement shipment or a full refund. If a return is ever needed, return shipping is on us.</p>
<h3>Cancellations</h3>
<p>Changed your mind before we start? Contact us right away — if your basket <strong>has not been assembled yet</strong>, we will cancel your order and refund you in full. Once assembly has begun, the order is final sale.</p>
<h3>Refund Details</h3>
<ul>
<li><strong>How:</strong> refunds are issued to your original payment method.</li>
<li><strong>When:</strong> please allow 5–10 business days for the refund to appear on your statement.</li>
</ul>
<h3>How to Reach Us</h3>
<p>📧 <a href="mailto:filledwithlove77441@gmail.com">filledwithlove77441@gmail.com</a><br>
📞 <a href="tel:8323704857">832-370-4857</a><br>
We answer every message personally, usually within one business day. 💕</p>